BALANCING EXPERIENCE AND AGE PERSPECTIVES: WORKFORCE MANAGEMENT AT SBI

Abstract

This study investigates the impact of technology on employee performance within the State Bank of India (SBI), focusing on the interplay between employee age, experience, and technology adoption. As the Indian banking sector evolves into a global competitor, the integration of information technology (IT) has become crucial for enhancing operational efficiency and customer satisfaction. The research employs a diagnostic survey methodology, utilizing a five-point Likert scale to assess employee perceptions regarding technology's role in their performance. Statistical analyses, including chi-square and ANOVA tests, reveal that technology positively influences various performance aspects, such as time savings, cost reduction, and improved problem-solving capabilities. Notably, younger employees exhibit greater comfort with technology, while experienced employees emphasize the importance of interpersonal skills, indicating a potential trade-off between technological proficiency and human interaction. The findings highlight challenges, including connectivity issues and the need for comprehensive training programs to facilitate technology adoption across all employee demographics. This research underscores the necessity for human resource and IT policymakers to develop effective training and support systems that empower employees to leverage technology, ultimately driving performance and enhancing customer service in the banking sector.