Received: 19.09.2021; Revised: 28.10.2021, Accepted: 26.11.2021, Published Online: 20.12.2021

Heidy Elizabeth Vergara Zurita

Escuela Superior Politécnica de Chimborazo (ESPOCH),


Ana Lucía Rivera Abarca

Escuela Superior Politécnica de Chimborazo (ESPOCH),


Héctor Oswaldo Aguilar Cajas

Escuela Superior Politécnica de Chimborazo (ESPOCH),


Hipatia Silvana Galarza Barrionuevo

Universidad Técnica de Cotopaxi,



Mobile applications have drastically changed the behavior of tourists, interaction and communication in real time are the new demands of the market, therefore the objective of this study was to provide information to tourists about the routes of the province of Chimborazo, for which a mobile application was designed, which responds to the existing problem of the lack of a mobile application for the identification of tourist routes in the province of Chimborazo. The research is of documentary type that helped to review the state of the art, the method used for its analysis is deductive and inductive to synthesize and delimit the problem. The Design Thinking methodology was used for the design and prototyping of the application interface, resulting in a design focused on the user’s requirements, meeting the characteristics of interaction, functionality, versatility and innovation. The user test identified the interaction and usability of the application as 80% favorable, the harmony of the elements and representation of the icons as 80% favorable and the legibility of the texts as 60% acceptable. It was concluded the importance of the design of a mobile application that provides a solution to the needs of potential tourists based on the characteristics of the user suitable for a strategic promotion of the area, with a view to positioning and economic repotentiation.

Keywords: Interaction Design, Design Thinking, Usability, User Interface.