TITLE: ROLE OF SERVANT LEADERSHIP IN WORK PERFORMANCE: IDENTIFING THE MEDIATING RELATION WITH EMPLOYEE AMBIDEXTERITY AND MODERATING WITH COMPETITIVE ORIENTATION

Muhammad Ramzan Ali
E-mail address: Muhammad_ramzan_ali@tsuos.uz

ORCID ID: https://orcid.org/0000-0002-6510-4877

Affiliation: Lecturer at Tashkent State University of Oriental Studies, Uzbekistan

PhD Student at RISEBA University of Applied Sciences, Riga Latvia

Bakhtiyor Ismoyilov
E-mail address: bahtiyor_ismoyilov@tsuos.uz

ORCID ID: https://orcid.org/0009-0007-6002-1945
Affiliation: Tashkent State University of Oriental Studies, Uzbekistan

Mahliyo Madrakhimova
E-mail address: mahliyo_madraximova@tsuos.uz

ORCID ID: https://orcid.org/0009-0009-4603-9262
Affiliation: Tashkent State University of Oriental Studies, Uzbekistan

Muhammad Faheem Akram

E-mail address: faheemakram957@gmail.com

ORCID ID: https://orcid.org/0000-0002-5147-2847
Affiliation:The  Islamia University of Bahawalpur, Pakistan

Abstract:

The success or failure of educational exercises is heavily dependent on the performance of teachers. Without the performance of competent and devoted academic staff, no academic institution can survive or operate well. Therefore, it is important to address the issues of teachers’ related work performance in schools.  The main purpose of this research study is to empirically test the influence of Servant leadership on Work Performance with the Intervening role of Employee Ambidexterity and Moderating Role of Competitive Orientation. Data was collected via questionnaires sent online from 120 teachers working in different schools in Punjab, Pakistan. Different schools in southern Punjab have been used for data-collecting purposes. A convenience sampling technique was used for sampling. The two-step Partial Least Square (PLS) path modeling was used to assess the direct and indirect hypotheses. Data were analyzed using SEM. According to the study’s findings, the effect of Servant Leadership on Work Performance is crucial. The findings also demonstrated that Competitive Orientation functions as a moderator in the relationship between Servant Leadership and Work Performance, and that this framework was mediated by Employee Ambidexterity. Teachers’ work performance can be improved when servant leaders encourage them to engage in ambidextrous tasks such as exploration and exploitation, depending on the situation, to handle obstacles and overcome limits. This study considerably reinforces current research on the process by which leadership influences individual behavior and motivation toward work performance by identifying servant leadership as a determinant of competitive orientation and employee ambidexterity. The study will serve as a policy guide for Punjab School administration in areas such as improving staff performance through servant leadership and increasing employee ambidexterity. It will also benefit the subject of human resource management. Organizations should focus on creating a positive work environment for employees and promoting programs that improve peer connections. Employees with a “we” mentality and a desire to serve should be selected for and promoted to supervisory positions to improve organizational member performance. Enhancing employee perceptions of competitive orientation and ambidexterity are also vital, as these variables will motivate employees to act in the organization’s best interests. The results of this study show that the impacts are tremendous and beneficial for the educational institutes of Pakistan.

Keywords: Work Performance, Servant Leadership, Employee Ambidexterity, Competitive Orientation.